Privacy Policy
Last updated: 28th February 2025
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Introduction
Welcome to Novara Consult (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.novaraconsult.co.uk (the “Website”) or engage with our services.
By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. Information We Collect
We may collect and process the following types of personal data:
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1.1 Information You Provide to Us
• Contact details (e.g., name, email address, phone number).
• Business details (e.g., company name, industry, website).
• Payment details (if applicable, for services rendered).
• Any other information you provide when filling out forms, booking consultations, or communicating with us.
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1.2 Information We Collect Automatically
When you visit our Website, we may automatically collect:
• Technical Data: IP address, browser type, device information, operating system, and referral sources.
• Usage Data: Pages visited, time spent on the Website, and interaction with content.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your experience (see Section 6 for more details).
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1.3 Information from Third Parties
We may receive data from third-party sources, such as business directories, marketing partners, or publicly available sources, where permitted by law.
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2. How We Use Your Information
We use your personal data for the following purposes:
• To Provide and Improve Our Services: Processing enquiries, fulfilling consultancy services, and improving our offerings.
• To Communicate With You: Responding to enquiries, sending updates, and providing relevant information about our services.
• For Marketing Purposes: Sending promotional emails, newsletters, and targeted advertisements (you can opt out at any time).
• For Analytics and Website Functionality: Understanding user behaviour, improving user experience, and optimising our Website.
• To Comply with Legal Obligations: Meeting regulatory requirements, preventing fraud, and ensuring website security.
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3. How We Share Your Information
We do not sell, rent, or trade your personal data. However, we may share your information in the following cases:
• With Service Providers: We may share data with trusted third-party providers who help us operate our business, such as IT service providers, payment processors, and marketing platforms.
• For Legal Compliance: If required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.
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4. How We Protect Your Data
We implement security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
• Secure servers and encrypted data storage.
• Access control measures for internal personnel.
• Regular security assessments and compliance checks.
While we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.
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5. Your Data Protection Rights
Under applicable data protection laws, you have the following rights:
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Object: Object to the processing of your data for marketing or other legitimate interests.
• Right to Data Portability: Request a structured, machine-readable copy of your data.
To exercise your rights, please contact us at growth@novaraconsult.co.uk. We will respond within the legally required timeframe.
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6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Website. These include:
• Essential Cookies: Required for the Website to function.
• Analytics Cookies: Help us understand Website usage and improve performance.
• Marketing Cookies: Used for targeted advertising and promotions.
You can manage cookie preferences through your browser settings or opt out of certain cookies via our Website.
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7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
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8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymise the data.
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9. International Data Transfers
If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally recognised mechanisms.
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10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Website functionality. The updated policy will be posted on this page with a revised date.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Novara Consult
Website: www.novaraconsult.co.uk
Email: growth@novaraconsult.co.uk
Phone: 020 3780 5008
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
This now includes your contact details. Let me know if you need any further adjustments!